You can ask us to permanently delete your SHIRTMKR account at any time from your account settings.
When deletion is possible
Account deletion is temporarily unavailable while there is an active order, unresolved help request, pending refund, chargeback or payment dispute.
Once your account is eligible for deletion, a seven-day cooling-off period begins. During that time, your account remains fully functional.
Changing your mind
Logging in does not cancel a scheduled deletion.
You can cancel the request using the Keep My Account option, and placing a new order will also cancel the deletion automatically.
When you request deletion, we will send confirmation to your account email address with the scheduled deletion date and a link allowing you to keep your account.
We will send a further reminder approximately 24 hours before deletion.
What we delete
When permanent deletion takes place, we remove the personal information that is no longer required to operate your account, including your profile information, saved patterns, measurements, saved designs and unused account credit.
Once deleted, this information cannot be recovered.
We will send a final confirmation to your account email address when the deletion process has been completed.
What we may need to keep
Deleting your account does not necessarily mean that every record connected with you can be erased immediately.
We may be required to retain limited information relating to previous orders, payments, refunds, invoices, taxation, accounting, disputes or legal claims.
Where information must be retained, access will be restricted and personal information that is no longer necessary will be removed where reasonably possible.
UK businesses can be required to retain certain accounting and tax records for up to six years, and sometimes longer in particular circumstances.
We also retain a minimal record confirming that an account deletion took place.
Starting again later
You are welcome to create another SHIRTMKR account in future using the same email address.
It will be treated as a new customer record.
Previous orders, measurements, patterns, saved designs and account credit will not be restored, and any pattern charges applicable to a new order will apply again.