You can ask us to permanently delete your account at any time from your account settings.
When deletion is possible
Deletion is blocked while there is an active order, an unresolved help request, a pending refund, a chargeback or a payment dispute. Once your account is eligible, deletion enters a seven-day cooling-off period during which your account remains fully functional.
Changing your mind
Logging in does not cancel a scheduled deletion. A clear “Keep my account” button does, and placing a new order also cancels the deletion automatically. When you request deletion we send an immediate confirmation with the exact deletion date and a “Keep my account” link, followed by a reminder 24 hours before deletion.
What we remove
At permanent deletion we remove your profile data, saved patterns, measurements, saved designs and any unused account credit. We send a final confirmation to your account email address confirming the completion date and that recovery is not possible.
What we must keep
We retain only the records we are required to keep for legal, tax, accounting or legal-claims purposes, with restricted access and unnecessary personal data removed where possible. We also keep a minimal, restricted deletion log.
Starting again later
The same email address may later create a new account, but it becomes a new customer record with no order history, patterns, designs or credit, and any applicable pattern fees would be payable again.